Questions and Answers

Behind our platform, there is a dedicated team of professionals, including support experts, programmers, and analysts. Our customer experience team, with expertise in forex and technical support, is at your service 24/5 to address your queries and offer guidance.

Traders Trust offers competitive low spreads. The substantial trading capital and volume generated through Traders Trust empower us to secure favorable inter-bank terms with our liquidity providers. We safeguard all client funds by depositing them with highly reputable financial institutions and leading global banks.

When you trade with Traders Trust, all conditions are completely transparent. There are no hidden fees or extra charges. All information regarding commissions, spreads, costs, and fees are provided on our website.

To open a trading account:

• Click on the Join Now button (top right corner of the website)
• Input your details
• Verify your email
• Complete your profile
• Upload your documents – once our team verified them, you're ready to start trading.

Traders Trust offers three types of accounts: Classic, Pro, and VIP.

Classic Account: This account is ideal for clients who want to trade with zero additional commission and only an all-inclusive spread starting from 1.5 pips.

Pro Account: The Pro account is designed for more experienced clients who want to trade with raw spreads. You will be charged an additional $3 per side per standard lot.

VIP Account: Our VIP account is tailored for clients aiming to trade with tight raw spreads and a low commission of only $1.5 per side per standard lot.

To register an Individual account, you'll need to provide:

• Proof of Identity: A front and back side colour copy of your valid Passport or ID.
• Proof of Residence: A full page colour copy of a recent bank statement issued within the last 6 months, in your name, displaying your registered address.

You can upload these documents directly to the Client Area or send them to us via email.

We are pleased to offer Islamic Swap Free Accounts, available in the form of our Classic USD accounts, to accommodate the religious requirements of our valued clients.

If you already have an MT4 account and would like to convert it into a Swap Free Islamic Account:

1. Log in to your Client Area
2. Navigate to 'Accounts' and select 'Account Overview'
3. Click on your Classic account by selecting its account number
4. Choose 'Apply' next to 'Swap-Free (Islamic Account)'

At Traders Trust, we are proud to inform you that we do not impose any fees or commissions on deposits and withdrawals. We also go the extra mile to absorb any fees charged by payment providers on behalf of our clients.

Withdrawals are typically processed within one business day. The time it takes for the funds to appear in your account depends on the payment method:

• Bank wire: 3-5 business days
• Card: 5-7 business days
• E-wallets: instant
• Crypto: 15-20 minutes

The minimum deposit requirement varies depending on the account type:

• Classic account: 50 USD
• Pro account: 500 USD
• VIP account: 5,000 USD

At Traders Trust, we offer our clients access to two popular trading platforms:

MetaTrader 4 (MT4): Available across multiple devices, including desktop (Windows and Mac), Android, iOS, and WebTrader.

Spotware cTrader: Provides a desktop version for Windows, and a versatile WebTrader accessible from any device with an HTML5-compatible web browser. Mobile apps are available for Android and iOS.

A cTrader ID (cTID) is a username linked to the email address you have used to register with cTrader. You can use the username or email address when signing in with your password to the cTrader platform.

Unlike MT4 accounts, you do not use your cTrader Trading account number and Password to access your cTrader platform. Instead, you use your cTrader ID (cTID) to log into your cTrader platform.

The maximum leverage available for Traders Trust cTrader accounts is 1:500. This maximum leverage specifically applies to FX and Metals only.

The leverage is based on account equity:

• Less than $5,000: 1:500
• $5,001 – $20,000: 1:200
• Greater than $20,001: 1:100

To open a Partner/Affiliate account:

If you already have a registered account profile:

1. Log into your Client Area
2. Select "Become a Partner" on the left-hand side of your profile
3. Fill in the application form

If you do not have a registered profile yet:

1. Register an account profile on our website
2. Log into your Client Area
3. Select "Become a Partner"
4. Fill in the application form

Traders Trust offers the following types of partnerships:

• Introducing Broker
• Asset Manager/Money Manager
• White Label

Both Individual clients and Corporate clients can begin a partnership with Traders Trust.

An up-to-date list of current promotions is available on the 'Promotions' section of our website.

To check your eligibility for promotion please read its terms and conditions on the dedicated promotion page or contact our support via Live Chat or by email.

A CFD or 'Contract for Difference' is a derivative product that allows the trader to speculate on the price changes of underlying assets without physical delivery or ownership of that asset.

When trading CFDs, traders buy (go long) when they are expecting a rise in value and sell (go short) when expecting a drop in value.

In Forex or CFD trading, the "spread" refers to the difference between the buying (ask) price and the selling (bid) price of a financial instrument. It is essentially one of the costs associated with entering a trade.

At Traders Trust, we provide competitive floating spreads for all CFDs. Our Classic account offers all-inclusive spreads on FX and Metals without additional commission fees.

Leverage empowers traders to control larger market positions compared to their invested capital.

For instance, a leverage of 1:500 means that for every $1 in your trading account, you can access a $500 market exposure. When you use higher leverage, the margin required to open a trade decreases, allowing you to trade larger positions with less capital.

However, it's essential to exercise caution because while it reduces the required margin and amplifies potential profits, it also magnifies potential losses.

Margin Call: A notification that the funds available to maintain open positions in your account are running low. The margin call level is triggered when the Margin Level drops to 50%.

Stop Out: Occurs when your account no longer has sufficient capital to sustain open trades. When the Margin Level reaches 20%, the system automatically initiates the closure of trades, beginning with the least profitable one.

Formula: Margin Level (%) = (Equity / Margin) × 100

Yes, Traders Trust allows hedging. There are no restrictions for hedging. With regards to the required margin for a hedged position, only the margin on the larger leg of the trade is required.

Example: For holding two positions on the same currency pair with 2 lots BUY and 5 lots SELL, the margin requirement would be for 5 lots (the larger leg).